Tata Sons chairman N Chandrasekaran on Sunday issued a statement on the incident where a drunk man urinated on a female passenger on an Air India flight. “Air India’s response should have been much swifter. We fell short of addressing this situation the way it should have been,” Chandrasekaran said in a statement.
— Air India (@airindiain) January 8, 2023
The 34-year-old accused, Shankar Mishra was arrested by Delhi Police on Saturday.
“The Tata group and Air India stand by the safety and well-being of our passengers with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature,” he added in the statement.
On November 26, last year, he reportedly urinated on a senior citizen, while being intoxicated, in the business class of an Air India flight from New York to Delhi.
Meanwhile, Union Civil Aviation Minister Jyotiraditya Scindia has said that speedy action will be taken in the case where a man allegedly urinated on a woman co-passenger on a New York-Delhi flight last November.
Scindia without elaborating in front of the reporters said: “Further action will be taken speedily after the completion of the ongoing proceedings.”
On Saturday, the CEO of the airline apologised for how the situation was handled, announced that four cabin crew members and a pilot had been de-listed, and said that the policy regarding the dispensing of alcohol on flights was being examined.
According to earlier reports, Mishra was apprehended in Bengaluru by the Delhi Police after being located there by sophisticated monitoring.
A Delhi court rejected the police’s plea for Mishra’s custody on Saturday and instead sent him to judicial remand for 14 days.
On January 4, the Delhi Police filed a FIR against him in response to a complaint the woman made to Air India.
Mishra was fired on Friday from his position with the American multinational company Wells Fargo in India.